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Privacy Policy

Last updated: 7 July 2026

LUMIER ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and share your information when you use our website or purchase our products. We process personal data in accordance with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018.

1. Data Controller

LUMIER, operating from Ireland. For any data-related questions, contact: lumierhelp@gmail.com.

2. Information We Collect

  • Order data: Name, email, shipping/billing address, phone number, order history.
  • Payment data: Processed securely by our payment providers (e.g. Stripe, PayPal). We do not store full card details.
  • Communications: Messages you send us via email or contact form.
  • Technical data: IP address, browser type, device, pages visited, cookies and analytics data.
  • Marketing data: Preferences if you opt in to our newsletter.

3. How We Use Your Data (Legal Bases)

  • Contract: To process orders, payments, shipping and customer service.
  • Legal obligation: Tax, accounting and consumer-law record-keeping.
  • Legitimate interests: Fraud prevention, website security, analytics to improve our service.
  • Consent: Marketing emails, non-essential cookies. You may withdraw consent at any time.

4. Cookies

We use essential cookies for site functionality (cart, checkout) and, with your consent, analytics and marketing cookies (e.g. Google Analytics, Meta Pixel) to understand site performance and tailor ads. You can manage cookies via your browser settings.

5. Sharing Your Data

We share data only with trusted processors strictly to operate our business:

  • Payment processors (Stripe, PayPal, etc.)
  • Shipping carriers and fulfilment partners
  • Email service providers
  • Analytics and advertising providers (Google, Meta)
  • Hosting and IT infrastructure providers

Where data is transferred outside the EEA, we rely on Standard Contractual Clauses or other lawful safeguards.

6. Data Retention

We keep order and tax records for up to 7 years to meet Irish Revenue obligations. Marketing data is kept until you unsubscribe. Other data is deleted when no longer necessary.

7. Your GDPR Rights

You have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time
  • Lodge a complaint with the Irish Data Protection Commission

To exercise any right, email lumierhelp@gmail.com. We respond within 30 days.

8. Security

We use SSL encryption, secure payment gateways, and access controls to protect your data. No system is 100% secure, but we take reasonable steps to safeguard your information.

9. Children

Our site is not intended for children under 16. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be posted on this page.

11. Contact

Questions about privacy? Email lumierhelp@gmail.com.